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HealthServe expanded beyond clinic care into counselling, casework, and mental health support, then saw a major spike in incoming calls during COVID-19. The public case study says the organization needed a system that could manage every call, log each grievance, and help a small team and volunteer network follow through until support had been provided.

Curantis had valuable healthcare data but faced the challenge of making it interoperable, easier to analyze, and more useful to internal teams and customers. The AWS case study says the SMB needed to address FHIR-related compliance and that, before its new setup, its data was difficult to access and analyze for leaders who needed timely insight.