A 4- to 6-week pilot is appropriate for one store checkout workflow with daily performance review.
Suggested KPIs
Track average billing time, percentage of transactions processed digitally, rate of billing discrepancies, and percentage of transactions linked to customer records.
Success Criteria
The pilot succeeds if manual billing is removed from routine checkout, transaction control improves, and store staff can process customers faster with fewer unexplained losses.
Common Pitfalls
Common pitfalls include inconsistent staff use at peak times, retaining side calculations outside the system, and weak controls around discounting or negotiated pricing.
Resource Commitment
Requires a store manager, a small cashier or sales-team cohort, and light admin support for configuration, training, and daily exception review.